Report a fault

Is one of the installations we look after faulty or due for service? Enter the code from the sticker and report it here.

Code from the sticker

Where is the sticker?

Every installation we look after has a sticker with a QR code and an 8-character code: usually on the front or side, or in the meter cupboard or plant room. Scan the QR code with your phone to go straight to the right installation.

No sticker, or can't read it? Call us and we will look it up together.

What is the problem?

Your details

We only use your details to handle your report.